What you can do
- Build approval flows for purchase orders, bills, expenses, contracts, inventory moves, and custom objects
- Route by amount, category, cost center, or requester role
- Collect comments, files, and decision history for audits
- Notify via in-app and email; remind or escalate when pending
- Log final decisions and update the underlying records automatically
Typical flow
- Define policy: set thresholds (e.g., over $5k needs director), approver roles, and SLA targets.
- Create workflow: add Approval Actions, set parallel/sequential steps, and map outcomes to status updates.
- Trigger approvals: start from object events (creation/update), forms, or imports; capture request data in the record.
- Review & decide: approvers see context, attachments, and diffs; approve/reject/return with comments.
- Post-decision actions: on approval, update status or create follow-up records (PO, receipt, payment, journal); on reject, notify requestor and keep the trail.
Setup tips
- Keep approval chains short; use amount bands to avoid over-approval.
- Standardize required fields (vendor, amount, tax, account/department) to reduce back-and-forth.
- Enable reminders for pending items over your SLA; escalate after a set number of hours/days.
- Use forms for ad-hoc requests; map fields to object properties so data stays structured.
- Dashboards: track cycle time, approval rate, and backlog by approver or department.