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Guide overview

Use this guide when records do not appear where you expect, a saved view shows unexpected results, or free-text search behaves differently from advanced filters.

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Before you start

  • Open the object list where the issue happens.
  • Confirm whether the difference appears in the default list, only in one saved view, or only after entering search text.

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Identify which control changed the list

Start by separating the three controls that can change list results:
  • Free-text search searches the fields included in the search scope.
  • Advanced search adds structured conditions such as status, owner, date, or amount.
  • Saved views can keep filters, columns, sort order, and archived status together.
If you are not sure which one changed the result, test them one at a time instead of editing everything at once.

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Reset the page to a clean state

  1. Switch to the default view or a simple list with no special filters.
  2. Clear the free-text search box.
  3. Open advanced search and remove the active conditions.
  4. Reload the page.
  5. Search again after adding back only one condition at a time.
This is the fastest way to confirm whether the problem comes from the search text, the filter condition, or the saved view itself.

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Check the search scope

If free-text search does not find a record, the target field may not be in the search scope.
  1. Open the search scope drawer from the list search bar.
  2. Confirm that the fields you expect to search are included, such as item name, SKU, JAN code, company name, or document ID.
  3. Save the scope and run the search again.
Tips:
  • Keep only the fields you really search often. A smaller scope is easier to review.
  • Leave ID-based fields in scope if your team often searches by Sanka record ID.

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Review advanced filters and saved views

If the issue happens only in one saved view, review the saved conditions before recreating it.
  1. Open the advanced search panel and check every active condition.
  2. Pay special attention to status, archived/live state, owner, date ranges, and blank-value conditions.
  3. If you need to save a new view, start from a clean list first and then apply only the filters you want to keep.
  4. Save the view, reopen it once, and confirm the same records still appear.
Recommended practice:
  • Keep broad operational views separate from narrow exception-check views.
  • Name views clearly so teams know whether a view is for daily work, audit checks, or archived records.

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Prepare details if the issue remains

If the same record appears in the default list but disappears only in one saved view after you rebuild the filters, prepare these details before asking for support:
  • Object name
  • Saved view name
  • One example record ID that should appear
  • The search text or filter condition used
  • Whether the issue happens for everyone or only one user
This information makes it much faster to reproduce the issue and avoid back-and-forth questions.