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This guide explains how to bulk create and update Case records using a CSV file.

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Bulk create Case records via CSV

  1. Open the Case object and click Import.
  2. Select CSV file as the import source.
  3. Download the Case CSV import template if needed and fill in the required fields.
  4. Upload the CSV file.
  5. Map CSV headers to Sanka properties and keep the object set to Case.
  6. Choose Create Case records and run the import.
  7. Confirm the records are created.

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Bulk update Case records via CSV

To update existing records, include a Case ID column (Sanka auto-numbered ID or your unique ID) so the system can identify the target records.
  1. Open Import and select CSV file.
  2. Upload the CSV and map headers to Sanka properties.
  3. Select Update Case records, set the key property to ID (or your unique ID), and run the import.

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Error and history

To review import status and error files, see CSV Import/Export Errors.