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Thank you for using Sanka. This page is for when you have trouble with Sanka or are confused about how to use it. This is a troubleshooting home that can be used as a “first place to check.”
  • I want to find out the cause and solve it myself
  • I want to know where to consult
  • I want to convey all problems and improvement requests at once.
Please use this page as an entry point in such cases.

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1. Read the guide first

The basic usage and settings of Sanka are explained in detail in the guide article below. Or use the search bar in the document to search for what you want to know by keyword. Search bar position

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2. Search from common problems

Below is an article that summarizes frequently asked questions about Sanka and how to deal with them. Click on the item you are interested in and you will be redirected to a detailed explanation page. We will continue to add to and update this list from time to time in response to common cases and inquiries.

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3. Contact support

If you are still having trouble or need further assistance, please contact You can immediately contact our support team by clicking the chat icon in the bottom right corner of your screen.

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How to record when there is a bug

You can record your screen by clicking the chat icon or Screen Recording from the app’s header menu. After recording is complete, paste the URL into the chat widget and send. Watch the video below to learn how.

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How to consult from the chat icon

Chat icon position
  1. Click the chat icon (speech bubble/chat-like mark) at the bottom right of the Sanka screen.
  2. A chat window will open on your screen.
  3. Simply type and send your message to begin a conversation with our support team.
Depending on the time of day, we may not be able to reply immediately. We will check all the information you receive and will respond and make suggestions in order.

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What you can request/consult with Sanka about

From the chat widget, you can discuss the following topics:
  • Report a bug You can report problems such as errors, screen behavior strange, buttons not responding, etc.
  • Request new features Please send us improvements and requests such as “It would be useful to have this kind of function” or “I would like to be able to perform this kind of operation on this screen.”
  • Request for demo/operation lecture You can also request a demo or lecture if you would like a lecture on how to use Sanka or if you would like to see how to set it up together.

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What you should write in your first message

To help us guide you more smoothly, please include the following information to the extent possible.
  • Which screen/function are you having trouble with? (You can record or attach screenshots with the chat widget)
  • Flow of operations performed (be as specific as possible)
  • Contents of error messages and behavior you are concerned about
  • How long has it been occurring and how often?
By sharing this information, we can more quickly identify the cause and propose solutions.
When a problem occurs, first check the relevant article from this troubleshooting homepage, If you have any problems, please feel free to contact us using the chat icon. The Sanka team will help you solve problems and improve your business.